Ticket management
Track tickets in a dedicated queue, then use the ticket creation form and ticket detail view for each request.
Exonita HelpDesk
Coordinate every support ticket from intake to resolution.
Bring ticket intake, automations, SLA policies, templates, mailboxes, the customer portal, reports, and knowledge base into one HelpDesk workspace.
Connected workflow
Triage
- Overview
- Tickets
- Ticket detail
Respond
- Ticket creation
- Templates
- Mailboxes
Automate
- Scenario automations
- SLA policies
- Portal
Review
- Reports
- Knowledge base
- Settings
Product capabilities
From ticket intake to resolution
These capabilities map directly to routes available in the shipped Exonita HelpDesk application.
Automations
Build scenario automations that act on tickets as they move through the HelpDesk application.
SLA policies
Configure SLA policies through the dedicated policy management route.
Templates and mailboxes
Maintain response templates and connect support mailboxes from their own HelpDesk routes.
Customer portal
Give customers a self-service portal route to raise and follow requests.
Reports and knowledge base
Review HelpDesk reports, publish knowledge base articles, and manage module settings.
HelpDesk workspaces
The complete currently shipped route set
Exonita HelpDesk currently exposes these workspaces through its application menu and route contract.
- Overview
- Tickets
- Ticket creation
- Automations
- SLA policies
- Templates
- Mailboxes
- Portal
- Reports
- Knowledge base
- Settings
Customer stories
Coming soon
We will publish customer experiences only after receiving verified feedback and permission to share it. Until then, this section stays free of placeholder quotes, ratings, logos, and outcome claims.
See the workflow
Discuss your support ticket workflow
Tell us how you manage tickets, SLAs, and your knowledge base. We will arrange the next step by email.
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Other Exonita workspaces
Exonita POS
Billing and stock workflows configured for the way your counter runs.
Run counter billing alongside item catalogs, current stock, goods receiving, store operations, dashboards, and reports in the Exonita workspace.
Explore POS